Theme Palace » All Posts https://themepalace.com/forum/pro-themes/photobrust-pro/feed/ Wed, 24 Jan 2024 09:47:49 +0000 https://bbpress.org/?v=2.6.9 en-US https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/page/2/#post-191078 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/page/2/#post-191078 Fri, 13 Oct 2023 03:22:23 +0000 Psink Seems you have used the same license on all the sites. One license only works for one site

For more info https://themepalace.com/faq/#license

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/page/2/#post-191065 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/page/2/#post-191065 Fri, 13 Oct 2023 03:16:58 +0000 Hugo Rocha Ok, I will speak to him.

Another question; I have 3 more sites with the same license (photobrust pro).

(by order of the websites creation)
1st h2drogen.pt/ (online)
2nd cctvip.pt/ (online)
3rd qilab.pt/ (maintenance mode)
4th pwcred.pt/ (maintenance mode)

I noticed that this message is appearing on the top of dashboard (only in the “cctvip”, “qilab” and “pwcred”): “PhotoBrust Pro License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.”

Then i went to my account on theme palace, clicked in “View licenses” and saw that only h2drogen.pt/ URL is active. (as you can see in the printscreen) Can you help me here to solve this problem and activate the other 3 URL’s. Or, tell me what can i do.
https://mcusercontent.com/cf986262182cc410e68a9ee5b/images/269ae7b0-3495-2cac-fd42-8497fcdac9fe.jpg

As you can see in the printscreen, i’ve already inserted the license key but nothing happened when i clicked “activate license” and then “save changes”. It kept appearing “Site is inactive”.
https://mcusercontent.com/cf986262182cc410e68a9ee5b/images/e98ded3a-8446-f951-8163-7b5ba3405163.jpg

Do you have a solution to this problem?

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/page/2/#post-191072 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/page/2/#post-191072 Thu, 12 Oct 2023 17:29:18 +0000 Hugo Rocha Hello once more.
I’ve done the importation again and it might have been something wrong with it.
Know it’s all good with the theme formatation.

But please answer my last message – the one that is awaiting moderation.

Thank you.

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191062 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191062 Thu, 12 Oct 2023 08:14:23 +0000 Psink Seems the issue is with the server, not with the theme. For that reason, we are unable to fix the issue of your site. So we would like you to contact your hosting provider to look into this issue. OR you can create a subdomain, install a fresh WordPress, and check if the same issue exists on a fresh site.

In case – the issue is not solved in the fresh site you can cancel the Photobrust Pro license and request for a refund

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191061 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191061 Thu, 12 Oct 2023 07:54:25 +0000 Hugo Rocha I don’t understand. Refund? For what?

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191060 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191060 Thu, 12 Oct 2023 07:51:38 +0000 Hugo Rocha Hello, good morning. (here in Portugal it’s 10min to 9 am)

Do you have any news for me?

Thank you

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191059 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191059 Thu, 12 Oct 2023 07:50:06 +0000 Psink Seems there is an issue with your server. You can contact your host regarding the current issue. If nothing works out you can kindly request for refund at https://themepalace.com/contact-us/

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191056 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191056 Wed, 11 Oct 2023 13:40:55 +0000 Hugo Rocha As soon as you can tell me something, i apreciate it very much.

Thank you

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191047 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191047 Wed, 11 Oct 2023 11:27:59 +0000 Hugo Rocha I gave now the full access to the site.
(Role: administrator)

Thank you

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191046 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191046 Wed, 11 Oct 2023 11:07:45 +0000 Psink The login you provided currently has limitations. We cannot access the plugins and themes section.

Not sure, but I guess some third party plugin might be causing this issue. We’ve tested this theme locally on our site and everything works fine.

For quick test you can install Health Check plugin and troubleshoot your site by disabling all the plugins first. This will help you determine which plugin is exactly causing the problem.

Or you can provide us full access to the site so that we can troubleshoot it for you.

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191045 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191045 Wed, 11 Oct 2023 10:58:32 +0000 Hugo Rocha I have extended the login to one day.
Are you struggling? Need something?

]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191044 <![CDATA[Reply To: When i do “preview site” the blocks are all unformatted.]]> https://themepalace.com/topic/when-i-do-preview-site-the-blocks-are-all-unformatted/#post-191044 Wed, 11 Oct 2023 10:16:02 +0000 Hugo Rocha Ok.
Try it now

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